Returns

Right of withdrawal

1. Pursuant to art. 64 et seq. of the Consumer Code, if the customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Centro Cornici Art Store a VAT number), he/she has the right to withdraw from the purchase contract for any reason, without penalty and without prejudice to what is indicated in point 3 below.

2. In order to exercise this right, the Customer must make a request for withdrawal by sending the form, which can be found attached to the goods, by registered letter with notification of receipt within 10 working days from the date of receipt of the goods to Centro Cornici Art Store Via Basso Acquar, 6 37135 Verona You may expedite the procedure envisaged by the right of withdrawal by sending the aforementioned form to the e-mail address order@myframelab.com or fax number 045 848 5398.

3. The right of withdrawal is subject to the following mandatory conditions:
a) the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, tools, etc.).
b) the right of withdrawal does not apply to goods that are produced to the customer's specifications. These goods can not be returned for reasons that exclude our responsibility, such as, for example, in the case of a request for a product with incorrect measurements. c) the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc..); to limit damage to the original package, we recommend, when possible, to put it in a second box.
d) the goods subject to exercise of the right of withdrawal must be returned in a normal state of preservation: we will not accept products that show signs of damage or dirt and therefore can no longer be considered intact.
e) shipping costs related to the return of the goods are charged to the customer.
f) the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.
g) Centro Cornici Art Store is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.

4. Centro Cornici Art Store will refund the Customer the full amount already paid, in the shortest time possible and in any case within 30 days from the date of receipt of the notice of withdrawal, upon receipt of the goods subject to withdrawal, by transferring the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the responsibility of the customer to promptly provide the bank details (cod. IBAN / BIC) on which to obtain reimbursement.5. The right of withdrawal lapses completely, for lack of the essential integrity of the good (packaging and / or its contents), in cases where Centro Cornici Art Store determines:
a) the lack of the external packaging and/or the original internal packaging.
b) the absence of integral elements of the product (accessories, cables, tools and utensils, manuals, parts, etc.) or anomalies to the product itself.
c) damage to the product for reasons other than transport.
d) a state of dirtiness of the product due to its use, which has compromised its integrity.